FEMA’s Office of the Flood Insurance Advocate (OFIA) created this video to help the public better understand how to navigate the claims process for policies under the National Flood Insurance Program (NFIP). For more information about flood insurance claims, please visit FloodSmart | How to Start Your Flood Insurance Claim. For more information about FEMA’s Flood Insurance Advocate, please visit https://www.fema.gov/flood-insurance/advocate.
